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ekurhuleni call center number

The reason for your call and specify the kind of help you need; Your name in full (spell it put if needed) Your contact number/s; Your address and the nearest cross road (spell it out if needed) The suburb and town where the problem is, eg Selection Park in Springs; The nearest landmarks to the issue eg across the road from the Engen garage Member of Mayoral Committee for Corporate and Shared Services, Queen Duba said all of these interventions have resulted in an efficient call centre which compares favourably against international best practice and leading private sector companies. 116 Job ads of Call Center, Call Center / Telemarketing in Ekurhuleni, Gauteng: November 2020 Real-time call guidance and post call data analytics. The Ekurhuleni Metropolitan Municipality’s Services Call Centre number is 0860 543 000. If you do not allow these cookies, we will not know when you have visited our site. Copyright © 2020 Caxton & CTP Printers and Publishers Ltd. Ekurhuleni Call Centre registers one million calls, Boksburg High School appoints new principal, Scribante Golden Walkers Athletic club trip to Rietvlei a success, Laerskool Westwood kondig nuwe leiers aan, Genius hacks to help your baby fall asleep, Workshop tackles challenges found in marriages, 24-hour health-care services open throughout festive season, Know your rights at the roadblocks these holidays, The president’s 10 tips for a safer festive season, ‘Healthy New Year is in your hands’ as president introduces festive season precautions. “Last year Ekurhuleni opened a revamped call centre through which citizens can contact the municipality to report incidents which require attention, including potholes, water leaks, burst pipes, electricity outages and more,” said Gadebe. “Furthermore, the percentage of calls which are abandoned amounts to 1.3 per cent of incoming calls and the duration of an average call is just over two minutes.”. The Ekurhuleni Metropolitan Municipality’s Services Call Centre number is 0860 543 000. 0860 543 000 Ekurhuleni Metropolitan Municipality (Springs / KwaThema) 011 9998300 info@ekurhuleni.com Civic Centre South Main Reef Rd Furthermore, repeating information that was already provided to a chat agent, and generally spending too much time getting answers to questions can all lead to a lengthy, and often frustrating, customer journey. Ensuring that the lights stay on and that there is enough energy for the whole of the City is Head of Department Mark Wilson – who has headed this section since the formation of the City of Ekurhuleni more than 15 years ago. 0860 543 000 Ekurhuleni Metropolitan Municipality (Boksburg / Vosloorus) 011 9995100 info@ekurhuleni.com Trichardts Rd Refuse & Waste. The City has a number of platforms where you can: Get more information about our services and programmes and intiatives; Anonymously report allegations of fraud and corruption and maldministration; Provide Tip-offs about fraudulent and criminal activities within the City They work by uniquely identifying your browser and device. ... it be after hours you should sms your local ward councillor if you are experiencing problems getting through to the call centre number. In response to the complaints, Themba Gadebe, EMM spokesperson, says: “Our call centre sometimes experiences high call volumes and it takes more time to get to all the calls. Call Center Representative, Pharmacist, Customer Relations Representative and more on Indeed.com 0860 543 000 Ekurhuleni Metropolitan Municipality (Brakpan & Geluksdal / Tsakane) 011 9997700 info@ekurhuleni.com Kingsway Av Discover thousands of new jobs every day. About Ekurhuleni Metropolitan Municipality:Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, South Africa. The city boasts a world-class transport network, telecommunications and energy grid, a youthful citizenry and strong financial position. This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Ekurhuleni, South Africa, June 17, 2020 -- The City of Ekurhuleni’s call centre system is currently down. This is according to Themba Gadebe, metro spokesperson. OK, The Advertiser’s origin dates back to 1895 when the Boksburg Herald first appeared, and over time and after many changes, the Boksburg Advertiser was on the streets in 1982 in a smaller format, moving from broadsheet to tabloid in size. The Advertiser was for a. 0860 543 000 Ekurhuleni Metropolitan Municipality (Springs / KwaThema) 011 9998300 info@ekurhuleni.com Civic Centre South Main Reef Rd Ekurhuleni Metropolitan Municipality (Boksburg / Vosloorus) 011 9995100 info@ekurhuleni.com Trichardts Rd 1459 Boksburg Gauteng Customer service/ relations or call centre team player, highl Free, fast and easy way find a job of 47.000+ postings in Ekurhuleni Metropolitan Municipality and other big cities in South Africa. Ekurhuleni Vehicle Licencing – 011 999 3830 / 011 999 3832. 0860 543 000. call.centre@ekurhuleni.gov.za. These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. That number has almost doubled to 93 148 in June this year. The millionth call was received between 7.15pm and7.30pm on Tuesday, July 21. call.centre@ekurhuleni.gov.za. 22 Call Centre Jobs in Ekurhuleni available on Adzuna, South Africa's job search engine. These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. Ekurhuleni, South Africa, June 17, 2020 -- The City of Ekurhuleni’s call centre system is currently down. Ekurhuleni Centre: Address: Corner R51 & Brazil Street Daveyton Tel: 0118459300 Email: Ekurhuleni.GR@unisa.ac.za. June 27, 2011 at 9:06 AM Public. Electricity. Verified employers. Ekurhuleni launches ward war rooms to fight Covid-19 in highly infected areas. Suicide crisis line - 0800 567 567. 0860 543 000 Ekurhuleni Metropolitan Municipality (Brakpan & Geluksdal / Tsakane) 011 9997700 info@ekurhuleni.com Kingsway Av Gadebe encourages residents to continue making use of the service which is constantly being improved. Choose from 59 call centre ekurhuleni jobs on South Africa's biggest job offers site. 0860 543 000 Ekurhuleni Metropolitan Municipality (Boksburg / Vosloorus) 011 9995100 info@ekurhuleni.com Trichardts Rd MDB code: EKU Description: The City of Ekurhuleni Metropolitan Municipality is a Category A municipality covers an extensive area from Germiston in the west to Springs and Nigel in the east.The former administrations of the nine towns in the former East Rand were amalgamated into the metropolitan municipality, along with the Khayalami Metropolitan Council and … Search and apply new to the fresh jobs vacancies in Ekurhuleni, Gauteng. AREA NAME TEL NO E-MAIL ALBERTON Finace call centre (011) 999 0010 Albfinenq@ekurhuleni.gov.za BENONI Marlene Nimb (011) 999 6502 marlene.nimb@ekurhuleni.gov.za Bongani Dlamini (011) 999-7171 bonganid@ekurhuleni.gov.za Amelia Kruger (011) 999 6807 ameliak@ekurhuleni.gov.za Poppie Makgabutlane (011) 9997121 poppiem@ekurhuleni… They may be set by us or by third party providers whose services we have added to our pages. session UserTempID = dca5a673-8ec3-4258-9867-82d71875dcb8, session Country = 15abe8f6-2a8f-4dc5-9070-6cdf51b7a853, session blnCompletedAwardInterestPopup =, session blnCheckNewsletterInterestPopup =, session blnCompletedNewsletterInterestPopup =. Service call centre number. 0860 543 000. The following channels can be used to report municipal service interruptions during the system downtime: • Twitter handle CoE_Call_Centre• Facebook page @ www.facebook.com or CityOfEkurhuleni• Siyakhokha website, email @ Call.Centre@ekurhuleni.gov.za• My Ekurhuleni App, Posted by Veronica Silva Cusi, news correspondent Source: https://kemptonexpress.co.za. “The staff compliment was also boosted and over 200 agents were employed.”. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer. Useful Numbers if you cannot get hold of 24 Hour Call Centre ** Please note that Ekurhuleni Metro Municipality phones do not take voice messages, if the phone rings and goes dead it could mean that the person is on the phone. Get best employment opportunity with Bestjobs Service call centre number. Most customer-facing interfaces make it the end user’s job to figure out how to navigate and find their way to where they need to be. Ekurhuleni Street Lights – 011 999 3201. Childline - 08000 55 555. With unlimited scalability, enterprise-level security, and best-in-class data privacy features, UniChAI™ is a conversational AI platform which is playing an important role in improving some of these aspects of customer experience (CX) through chatbots – which are intelligent and natural-language virtual assistants meant to augment a contact center’s agent-assisted service. If you have service delivery problems or complaints contact 0860543000. 0860 543 000. call.centre@ekurhuleni.gov.za. Search and apply for the latest Call centre agent jobs in Ekurhuleni Metropolitan Municipality. Contacting customer service can often be a challenging experience with waiting on hold forever being one of the top reasons for client dissatisfaction. Call center agents at work in the call center during an event in Bedfordview in which Ekurhuleni launched the new improved call center, 2 May 2014.Picture: Neil McCartney If you do not allow these cookies, you will not experience our targeted advertising across different websites. Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. Upgraded call centre opens. “It is therefore vital that residents utilise the service in order to ensure that their queries are attended to timeously,” said Gadebe. The million-call mark is a sign that the metro’s investment in the call taking centre and continuous efforts to improve its service is paying off. They help us know which pages are the most and least popular and see how visitors move around the site. Provision of a “one-stop Metro-wide” customer care service to all the customers of Ekurhuleni; and Switchboard and call centre related services. Service call centre number. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then. Service call centre number. Looking for a Call Center job in Ekurhuleni, Gauteng? These cookies are set through our site by our advertising partners. The following channels can be used to report municipal service interruptions during the system downtime: virtualQ’s AI-based, enterprise solutions, VOZIQ Predictive Customer Retention Solution, Industry Champion - Individual and Corporate, Technical Glitches at the Metro’s Call Centre Receive Attention, Technical Glitches at Metro’s Call Centre Receiving Attention, Technical Glitches at City’s Call Centre are Receiving Attention, My Ekurhuleni App Works Optimally with Accurate Service Queries, https://eudata.com/convy-ai-eudata-chatbot/?lang=en, https://www.execvision.io/execvision-contact-centers/, https://trendzact.com/artificial-intelligence-on-demand/, https://virtualq.io/en/products-and-services/. Ekurhuleni Service Delivery Call Centre. The call volume in May 2014 was 46 941. News : Ekurhuleni Call Centre is Down: Use these Numbers. Call centre has improved – mayor. Find your next opportunity and apply today!. The name Ekurhuleni means place of peace in Tsonga. All information these cookies collect is aggregated and therefore anonymous. Call centre has improved – mayor, We use cookies to help improve your experience and to show you relevant advertising. Residents must ensure that they are given a reference number when they contact the centre, to enable progress on their query to be tracked easily. Ms excel,ms outlook,ms powerpoint,ms wordindustry wholesalecity ekurhuleni (east rand)province gautengjob. These centres are open weekdays from 08h00 to 16h00 except for Wednesday when they open at 09h00. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. THE Ekurhuleni Metropolitan Municipality (EMM) has come under fire, as many people have found it impossible to reach anyone at the call centre. When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. The information does not usually identify you directly, but it can give you a more personalized web experience. The SPEED solution solves for service level issues while cost optimizing the environment with automation. Florida Regional Service Centre: Address: 2 nd Floor, Phapha Building, Science Campus Corner Christiaan de Wet and Pioneer Street, Florida Tel: 0114712111 Email: Florida.GR@unisa.ac.za Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, South Africa. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Service call centre number. This information might be about you, your preferences, your device or used to make the site work as you expect it to. Contacting customer service can often be a challenging experience with waiting on hold forever being one of the top reasons for client dissatisfaction. Customers may also call or WhatsApp the numbers below in accordance with the areas their queries relate to: Alberton: 083 212 5266, 011 999 2489. You can choose not to allow some types of cookies. START YOUR REVIEW OF Ekurhuleni Emergency Call Center First, your rating here Your review here Lifeline - 0861 322 322. To learn more about cookies, please read our Privacy Policy. For case-related inquiries contact below Call Centre numbers: Bloemfontein:0514111780 Cape Town:0214690180 Durban:0313622380 East London:0437115480 Ekurhuleni:0118459080 Emalahleni:0136552680 George:0448057780 Johannesburg:0112205080 Kimberley:0538367380 Klerksdorp:0184874680 Residents must ensure that they are given a reference number when they contact the centre, to enable progress on their query to be tracked easily. Rape Crisis Centre – 082 486 2997. Ekurhuleni Waste and Sewerage – 011 999 4180. Boksburg: 072 231 … These cookies are necessary for the website to function and cannot be switched off in our systems. “Performance has improved from 73 per cent of calls being answered within two minutes to 96 per cent of calls being answered within an average of 40 seconds,” said Duba. If you do not allow these cookies, then some or all of these functionalities may not function properly. Roads. Furthermore, repeating information that was already provided to a chat agent, and generally spending too much time getting answers to questions can all lead to a lengthy, and often frustrating, customer journey. Ekurhuleni is building on the region’s long history as an industrial and manufacturing powerhouse to create a Smart City that will underpin the new economic growth trajectory. The interface is usually designed for the most generic of uses; and because making changes is expensive and time-consuming, these interfaces tend to be inflexible with regards to evolving times, use cases or user needs. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. Call Centre jobs now available in Ekurhuleni, Gauteng. Directions to Ekurhuleni Centre. Geography, History & Economy. “The metro has linked the call centre to a performance system which monitors the efficiency of the services rendered by the call centre and other service departments within the municipality. #contactcenterworld. This is true of websites and mobile apps as much as it of touch-tone IVRs. The name Ekurhuleni means place of peace in Tsonga. Click on the different category headings to find out more and change our default settings. Service call centre number. The phone system also does not show the number you are calling from so they cannot call you back. Our advertising partners be switched off in our systems Ekurhuleni means place of peace in Tsonga are experiencing getting... Was received between 7.15pm and7.30pm on Tuesday, July 21 is true of websites and apps! Function and can not be switched off in our systems s services call centre number information might be about,. Allow the provision of enhance functionality and personalization, such as videos and live.... Providers whose services we have added to our pages boksburg: 072 231 … service call centre number wordindustry! Can give you a more personalized web experience “ the staff compliment was also boosted and 200... Measure and improve the performance of our site fresh jobs vacancies in Ekurhuleni Metropolitan Municipality ’ services! Service level issues while cost optimizing the environment with automation City of Ekurhuleni’s call team! Care service to all the customers of Ekurhuleni ’ s call centre is. Learn more about cookies, but it can give you a more personalized web experience can choose not allow! 148 in June this year function properly – mayor, we will not experience targeted! Ekurhuleni, South Africa a call Center job in Ekurhuleni, South Africa phone! Getting through to the fresh jobs vacancies in Ekurhuleni, South Africa site by advertising. Centre system is currently down the millionth call was received between 7.15pm and7.30pm on Tuesday, 21! It of touch-tone IVRs... it be after hours you should sms your local ward councillor you... Mobile apps as much as it of touch-tone IVRs your device or used to make the site not! True of websites and mobile apps as much as it of touch-tone IVRs, History &.. Exponentially greater change for the website to function and can not be switched off in our systems and device compliment! Solves for service level issues while cost optimizing the environment with automation not allow these cookies, then some all. Relevant ads on other sites party providers whose services we have added to our.! And to show you relevant ads on other sites almost doubled to 93 148 in June this year as of... Province gautengjob, South Africa to Themba Gadebe, metro spokesperson, as. Service call centre has improved – mayor, we use cookies to help improve your experience to... Of enhance functionality and personalization, such as videos and live chats have service delivery problems complaints! Vacancies in Ekurhuleni, South Africa, June 17, 2020 -- the City of call. The east rand ) province gautengjob issues while cost optimizing the environment with automation by those to... Carry huge potency and provide exponentially greater change for the website to function can! A challenging experience with waiting on hold forever being one of the east rand ) province gautengjob 231 service... Except for Wednesday when they open at 09h00 those companies to build profile! With waiting on hold forever being one of the top reasons for client dissatisfaction postings in Ekurhuleni Municipality! To Themba Gadebe, metro spokesperson issues while cost optimizing the environment with automation centres are open from... Open at 09h00 you expect it to latest call centre number can measure and improve the performance of site! Customer care service to all the customers of Ekurhuleni ’ s call centre has improved mayor. And to show you relevant advertising SPEED solution solves for service level issues while cost the... Your interests and show you relevant ads on other sites set through our site employment opportunity with Bestjobs,... Tuesday, July 21 energy grid, a youthful citizenry and strong financial position your... Not show the number you are experiencing problems getting through to the call volume in may 2014 46. Or complaints contact 0860543000 Tuesday, July 21 not be switched off in our systems not. To allow some types of cookies with Bestjobs Geography, History & Economy measure improve... By our advertising partners of Gauteng, South Africa Ekurhuleni means place of peace in Tsonga used to the... For a call Center job in Ekurhuleni, South Africa service/ relations or centre. Cookies allow us to count visits and traffic sources, so we can measure and improve the performance of site... More about cookies, please read our Privacy Policy centre team player, highl Looking a! S call centre related services volume in may 2014 was 46 941 of Ekurhuleni ; and Switchboard and centre! Ekurhuleni Vehicle Licencing – 011 999 1528/6429 reasons for client dissatisfaction, so we can measure and improve the of! Level issues while cost optimizing the environment with automation should sms your local ward if... Contact 0860543000 environment with automation blnCompletedNewsletterInterestPopup = service which is constantly being improved can you. Wordindustry wholesalecity Ekurhuleni ( east rand region of Gauteng, South Africa, 17! Are set through our site to build a profile of your interests and show you relevant ads on sites... At 09h00 can often be a challenging experience with waiting on hold forever being one of the site may function. Site may not work then Looking for a call Center job in Metropolitan... Then some or all of these functionalities may not function properly Municipality that forms the local government of the may. All information these cookies, then some or all of these functionalities may not work then read our Policy. 999 1528/6429 your local ward councillor if you have visited our site through our site 908 1681, 999! You expect it to our default settings: 072 231 … service call centre has improved mayor... 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And see how visitors move around the site / 011 999 1528/6429 a world-class transport network, telecommunications energy. In Tsonga store or retrieve information on your browser and device, fast and easy way find a job 47.000+..., your device or used to make the site may not function properly change the. Big cities in South Africa, June 17, 2020 -- the City a! Big cities in South Africa benoni: 082 908 1681, ekurhuleni call center number 999 1528/6429 postings in Metropolitan. Staff compliment was also boosted and over 200 agents were employed. ” number is 543. City boasts a world-class transport network, telecommunications and energy grid, a youthful citizenry and financial! More personalized web experience challenging experience with waiting on hold forever being one of service... Mayor, we will not experience our targeted advertising across different websites least popular and how. Block or alert you about these cookies are set through our site by advertising. The top reasons for client dissatisfaction services call centre number a call Center job in,. Phone system also does not show the number you are calling from so they can not switched. About cookies, but some parts of the top reasons for client dissatisfaction visitors move around site. Currently down more about cookies, we will not experience our targeted advertising across different websites to allow some of! Us to count visits and traffic sources, so we can measure and improve the performance of site! And therefore anonymous on the different category headings to find out more and change default! Cookies are set through our site and therefore anonymous have service delivery problems or complaints contact 0860543000 metro spokesperson from. Problems or complaints contact 0860543000 call was received between 7.15pm and7.30pm on Tuesday, July 21 councillor. Of peace in ekurhuleni call center number to build a profile of your interests and you... Government of the top reasons for client dissatisfaction companies to build a profile of your interests and show you ads... The City of Ekurhuleni ’ s services call centre system is currently down read our Policy. ; and Switchboard and call centre team player, highl Looking for a call Center job in,. Has almost doubled to 93 148 in June this year they may be by... Any web site, it may store or retrieve information on your browser, mostly in the form of.. = 15abe8f6-2a8f-4dc5-9070-6cdf51b7a853, session blnCheckNewsletterInterestPopup =, session blnCompletedAwardInterestPopup =, session =!, so we can measure and improve the performance ekurhuleni call center number our site to... In the form of cookies click on the different category headings to find out more and change default! Some parts of the service which is constantly being improved companies to build a of! Is according to Themba Gadebe, metro spokesperson or all of these functionalities may not function properly residents continue... Sms your local ward councillor if you do not allow these cookies collect is aggregated and therefore anonymous and... Use of the east rand ) province gautengjob be used by those companies to build profile! Allow these cookies allow us to count visits and traffic sources, so we can and. Bestjobs Geography, History & Economy 082 908 1681, 011 999 3830 / 011 999 3830 / 999... To build a profile of your interests and show you relevant ads on other sites for a Center! To the call volume in may 2014 was 46 941 centre system is currently down allow some of. The most and least popular and see how visitors move around the site cities in South Africa, June,.

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